Responsible Gaming
at heynaji
heynaji is committed to providing a safe, fair, and enjoyable gaming environment for all players in Bangladesh. Our responsible gaming framework gives you the tools, information, and support you need to keep gambling fun — and to step back when it stops being so.
heynaji builds responsible gaming tools directly into the platform — not as an afterthought, but as a core part of the player experience. Every account comes with protection controls active from day one.
Set daily, weekly, or monthly deposit caps in BDT (৳) directly from your account settings. Limit reductions take effect immediately; increases require a 24-hour cooling-off period.
Need a short break? heynaji's time-out feature lets you pause your account for 24 hours, 7 days, or 30 days. During a time-out, your account is inaccessible and no marketing is sent to you.
Self-exclusion permanently or indefinitely blocks access to your heynaji account. Once activated, this cannot be reversed during the chosen exclusion period — up to 5 years or permanently.
Every heynaji account undergoes mandatory age verification using Bangladesh NID or passport. Accounts that cannot confirm 18+ status are suspended and funds returned pending investigation.
Our Bangladesh-based support team is reachable around the clock via WhatsApp and email. If you or someone you know is struggling with gambling, our team will listen and guide you to the right resources.
1 Our Commitment to Responsible Gaming
heynaji operates on a simple principle: gambling should be a form of entertainment — not a source of financial stress, anxiety, or harm. We recognise that while the vast majority of our players in Bangladesh enjoy heynaji's games recreationally and within their means, a small number of players may develop patterns of play that cause harm to themselves or their families.
Our responsible gaming programme is built around four pillars: prevention, player empowerment, early intervention, and access to help. heynaji invests continuously in tools and processes that give players control over their own gambling behaviour, that detect early warning signs of harmful play, and that connect at-risk players with trained support resources.
This page explains every responsible gaming tool available to heynaji players, how to activate them, and where to turn for help if gambling is beginning to affect your life. All of these tools are available free of charge to every registered heynaji player at any time, with no questions asked and no penalty for using them.
Important: Gambling involves financial risk. The outcome of all games on heynaji — including slots, crash games, and live casino — is determined by certified random number generators (RNGs) or live dealer mechanics. No strategy or system guarantees consistent profit. Never gamble with money you cannot afford to lose.
2 Age Restriction — 18+ Only
heynaji is strictly an adults-only platform. Players must be 18 years of age or older to register an account, make deposits, or participate in any game or betting activity on the heynaji platform. This is a firm rule with no exceptions.
Identity and Age Verification (KYC)
All new heynaji accounts are required to complete identity verification before withdrawals can be processed and before deposit limits above a threshold amount are permitted. Verification requires submission of a valid government-issued identity document — either a Bangladesh National Identity Card (NID) or a valid passport — confirming the player's full legal name and date of birth.
Where heynaji has reasonable grounds to suspect that an account holder may be under 18 — for example, based on account behaviour, third-party reports, or a failed KYC submission — the account will be suspended immediately and all funds held pending a formal age verification review. If the player is confirmed to be under 18, the account will be permanently closed and all deposited funds returned to the originating payment method (bKash, Nagad, Rocket, or bank account) after deducting any winnings generated, which are forfeit.
Protecting Young People in Your Household
If you share a device or network with younger family members, heynaji strongly recommends using device-level parental control tools or browser filtering software to prevent minors from accessing online gambling platforms. Never share your heynaji login credentials with anyone, especially with people under 18.
Parental Controls: Free parental control tools are available for most browsers and devices. These can be configured to block access to gambling-category websites for accounts used by minors. heynaji recommends setting these controls on any shared family device.
3 Deposit & Spending Limits
One of the most effective ways to stay in control of your gambling spend is to set a hard deposit limit before you start playing. heynaji allows all registered players to set deposit limits at the daily, weekly, and monthly level, denominated in Bangladeshi Taka (৳). Once a limit is set, the platform enforces it automatically — you cannot deposit more than the limit allows, regardless of payment method.
| Limit Type | Period | How to Set | Effect of Reduction | Effect of Increase |
|---|---|---|---|---|
| Daily Deposit Limit | Rolling 24 hours | Account Settings → Responsible Gaming | Immediate | 24-hour cooling-off delay |
| Weekly Deposit Limit | Rolling 7 days | Account Settings → Responsible Gaming | Immediate | 24-hour cooling-off delay |
| Monthly Deposit Limit | Rolling 30 days | Account Settings → Responsible Gaming | Immediate | 24-hour cooling-off delay |
| Loss Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediate | 24-hour cooling-off delay |
| Wager Limit | Daily / Weekly / Monthly | Account Settings → Responsible Gaming | Immediate | 24-hour cooling-off delay |
Why the 24-hour delay on increases? The cooling-off period on limit increases is an intentional friction measure. It gives players time to reconsider a decision that may have been made impulsively during a losing session. If you still want to increase your limit after 24 hours, the increase will apply automatically — you do not need to confirm again.
To set or adjust your deposit limits, log in to your heynaji account and navigate to Account Settings → Responsible Gaming → Deposit Limits. You can also contact our support team via WhatsApp at +880 1700 000000 or email at [email protected] and a team member will help you set limits on your behalf.
4 Time-Out & Cooling-Off Period
A time-out is a short-term, voluntary pause on your heynaji account. It is designed for players who feel they need a brief break from gambling without committing to a longer self-exclusion period. Time-outs are available in the following durations:
- 24-hour time-out — Account access suspended for one full day
- 7-day time-out — Account access suspended for one week
- 30-day time-out — Account access suspended for one calendar month
- Custom duration — Contact support to arrange a time-out of up to 6 weeks
During a time-out, your heynaji account is fully inaccessible. You will not be able to log in, place bets, deposit, or withdraw funds. heynaji will also suspend all marketing communications — including promotional SMS, WhatsApp messages, and bonus notifications — for the duration of the time-out. Your account balance is preserved and will be accessible again once the time-out expires.
How to Activate a Time-Out
Access your account from any device. You must be logged in to activate a time-out from your account settings panel.
Find the Responsible Gaming section within your account settings menu. All player protection tools are grouped here for easy access.
Choose from the available time-out durations: 24 hours, 7 days, or 30 days. Confirm your selection when prompted.
The time-out takes effect immediately upon confirmation. You will receive an email confirming the start date and end date of your time-out. The account will reactivate automatically when the period ends.
Alternatively, you can request a time-out by contacting heynaji support directly via WhatsApp (+880 1700 000000) or email ([email protected]). Support agents can activate a time-out on your behalf within minutes, 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6).
5 Self-Exclusion
Self-exclusion is a more serious and longer-term commitment than a time-out. It is designed for players who believe their gambling has become — or is becoming — a problem, and who want to take a definitive step to stop. When you self-exclude from heynaji, access to your account is blocked for the duration you choose, and this block cannot be reversed during the active exclusion period.
Self-exclusion is irreversible during the active period. Unlike a time-out, a self-exclusion cannot be lifted early — not by you, and not by heynaji support. heynaji staff are trained to refuse early reinstatement requests from self-excluded players, even if the player presents compelling personal reasons. This is by design — the purpose of self-exclusion is to provide a strong, reliable barrier.
Self-Exclusion Duration Options
- 6 months
- 1 year
- 2 years
- 5 years
- Permanent / Indefinite — Account closed permanently with no reinstatement possible
What Happens During Self-Exclusion
- Your heynaji account is immediately locked and inaccessible
- All marketing communications from heynaji are permanently stopped for the exclusion period
- Any pending bonuses or free bet credits are forfeited
- Your account balance at the time of exclusion is preserved and will be returned to you via your registered payment method (bKash, Nagad, Rocket, or bank transfer) within 5 business days
- heynaji will make reasonable technical efforts to prevent you from opening a new account during the exclusion period
How to Self-Exclude
You can initiate self-exclusion through Account Settings → Responsible Gaming → Self-Exclusion, or by contacting our support team directly. If you contact support, a team member will process your self-exclusion request immediately — no cooling-off period applies, and no attempt will be made to dissuade you from proceeding.
After Self-Exclusion Ends: When a timed self-exclusion (e.g., 6 months or 1 year) expires, your account is NOT automatically reactivated. You must make a deliberate, explicit request to reinstate access. heynaji will apply an additional 7-day reflection period before reinstatement is processed, during which time you may change your mind at no cost.
6 Recognising Problem Gambling
Problem gambling can develop gradually and is often hard to recognise from the inside. heynaji encourages all players to regularly reflect honestly on their gambling behaviour. The following warning signs may indicate that gambling is becoming a problem. If several of these apply to you — or to someone you care about — it is time to seek support.
Recognising any of these signs in yourself is not a cause for shame — it is a sign of self-awareness. Problem gambling is a recognised condition, and effective help is available. The sooner you reach out, the easier recovery becomes.
If you identified with three or more of the warning signs above, heynaji strongly encourages you to activate self-exclusion immediately and to contact a gambling support organisation. Details are provided in the Support & Resources section below.
7 Support & Resources
If gambling has become a problem for you — or for a family member — help is available. heynaji's support team is trained to handle responsible gaming inquiries with sensitivity and without judgement. You will never be pressured to continue playing, and all responsible gaming requests are treated with strict confidentiality.
heynaji Direct Support
- WhatsApp: +880 1700 000000 — available 24/7, Bangladesh Standard Time (BST, UTC+6)
- Email: [email protected] — responses within 4 hours for responsible gaming flagged emails
- When contacting support for responsible gaming help, simply say "I need help with responsible gaming" — our team will prioritise your request and connect you with a trained specialist.
- Support agents can activate deposit limits, time-outs, and self-exclusion on your behalf immediately upon your verbal or written request — no forms to fill, no waiting period.
Organisations That Can Help
For players in Bangladesh who are struggling with problem gambling, the following types of organisations provide professional counselling, helplines, and community support. heynaji recommends seeking professional guidance alongside using our platform's built-in tools:
- National Mental Health Helpline (Bangladesh): Kaan Pete Roi — peer emotional support helpline accessible from major Bangladeshi cities including Dhaka, Chittagong, Sylhet, and Rajshahi.
- National Institute of Mental Health (NIMH), Dhaka: Provides professional psychiatric and counselling services for behavioural health issues including compulsive gambling.
- Gamblers Anonymous: A peer-support community programme following a 12-step recovery model, with meetings accessible online for players based anywhere in Bangladesh.
- Family and friends: Trusted people in your life are often the first and most effective line of support. heynaji encourages players to speak openly with someone they trust if gambling is causing stress.
Crisis Situations: If gambling debt or related stress has placed you or anyone around you in a situation of immediate risk, please contact local emergency services in Bangladesh (National Emergency: 999) without delay. heynaji's support team can also help connect you with appropriate crisis resources.
8 Healthy Play Tips
For players who enjoy heynaji responsibly, the following practical habits help keep gambling fun, sustainable, and in its proper place as one of many forms of entertainment:
- Set a budget before you start. Decide in advance the maximum amount in ৳ you are willing to spend in a session, and treat that as the cost of entertainment — not an investment with an expected return.
- Use deposit limits proactively. Set your deposit limit to match your entertainment budget before your first session — not after a losing run. Limit-setting during a calm moment is far more effective than trying to stop mid-session.
- Never chase losses. If you have reached your session budget, stop. Increasing bets to recover losses is one of the most common pathways into problem gambling. Accept the loss as the cost of entertainment and step away.
- Take regular breaks. Set a timer during play sessions. Step away from the screen every 30–45 minutes. Physical breaks reset your perspective and prevent the tunnel-focus that can lead to impulsive decisions.
- Never gamble under the influence. Alcohol, recreational substances, or extreme emotional states — whether high excitement or deep stress — impair judgement and lead to decisions you would not make in a clear-headed state.
- Balance gambling with other activities. Gambling should be one of many leisure activities in your life — not the primary or only one. If you find your interest in other hobbies declining as gambling increases, that is a warning sign worth taking seriously.
- Keep records of your play. heynaji's transaction history shows every deposit, withdrawal, and wager. Review it regularly. Seeing the actual numbers in black and white — or neon cyan — is one of the most grounding experiences for keeping gambling in perspective.
- Gambling is not a source of income. No player — regardless of skill or experience — can consistently profit from casino games over the long run. The house edge is a mathematical reality. Treat every session as entertainment spending, not income generation.
- Talk openly about it. Whether in Dhaka, Chittagong, Sylhet, or anywhere else in Bangladesh — gambling carries a social stigma that can make it harder to seek help. heynaji believes open, honest conversations about gambling habits reduce harm. Talk to a trusted friend, family member, or professional if you have any concerns.
Remember: heynaji's responsible gaming tools are always available to you — free, instant, and judgement-free. Whether you want to set a ৳500 daily limit or permanently close your account, our platform and support team are there to help you do exactly that, at any time of day or night.
Enjoy heynaji Responsibly
Now that you know how to stay in control, explore heynaji's full range of games — BPL cricket betting, Pragmatic Play slots, live baccarat, and Spribe crash games — all in BDT via bKash and Nagad. Remember: set your limits first, play within them, and keep it fun. Players must be 18 or older.